Privacy Policy

At MedReception AI, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, and safeguard your data.

Who We Are

MedReception AI (trymedreception.com) provides virtual medical reception services to healthcare practices. We help medical offices manage patient communications, appointment scheduling, and administrative tasks.

Information We Collect

When you contact us through our website or request information about our services, we may collect:

• Your name
• Email address
• Phone number
• Practice name and type
• Service interest and inquiry details

Important: We do NOT collect Protected Health Information (PHI) or patient medical records through our website forms or general communications.

SMS Messaging

If you opt in to receive SMS messages from MedReception AI:

• You consent to receive text messages about our services, updates, and promotional offers
• Message frequency varies based on your preferences
• Message and data rates may apply from your mobile carrier
• You can opt out at any time by replying STOP to any message
• Reply HELP for assistance

For complete SMS messaging terms, please see our SMS Terms of Service.

How We Use Your Information

We use the information we collect to:

• Respond to your inquiries and service requests
• Provide information about our services
• Schedule consultations and demonstrations
• Send service updates and marketing communications (with your consent)
• Improve our website and services

Data Security

We implement industry-standard security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. This includes:

• Encrypted data transmission (SSL/TLS)
• Secure data storage with access controls
• Regular security audits and updates
• Employee training on data privacy and security

HIPAA Notice

For healthcare practices that become our clients: Any Protected Health Information (PHI) or patient data is handled exclusively through secure, HIPAA-compliant patient portals and systems that are separate from this website. All PHI handling is governed by our Business Associate Agreement (BAA) and complies with HIPAA regulations.

This website and its contact forms are not intended for the transmission of PHI or patient medical information.

Third-Party Services

We may use third-party service providers to help us operate our website and deliver our services. These providers have access to your personal information only to perform specific tasks on our behalf and are obligated to protect your information.

Cookies and Tracking

Our website may use cookies and similar tracking technologies to improve your browsing experience and analyze website traffic. You can control cookie preferences through your browser settings.

Your Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information
• Opt out of marketing communications
• Withdraw consent for SMS messaging

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

Contact Us

If you have questions about this Privacy Policy or how we handle your information, please contact us: